Customer Service can make or break a small, online business. These professionals must be ale to handle common computer problems as well as network issues (i.e. network security, network installations, network connectivity issues etc.) Therefore, when a client contacts the service provider about a problem, their job is to assign the problem to a specific computer technician.
World-class organizations that are able to create and sustain a culture of service excellence create and regularly communicate the standards of excellence (key touch points) that are necessary in bringing their vision, mission, and business objectives to life.
In order to determine your price structure, you will want to evaluate existing bookkeeping services in your area, as well as the level of work you do, ranging from basic book keeping to extensive preparation of financial statements and business accounts.
Principle 2 – Business Objectives – World-class organizations that are able to create and sustain a culture of service excellence have clear, simple, quantifiable organizational goals and objectives that every employee is aware of. They don’t confuse employees with a multitude of objectives, but select 3-4 that employees not only know, but also understand how the work they do contributes to the successful achievement of them.
They hold leaders accountable for regularly discussing the organizational vision, mission, business objectives, and service standards during daily pre-shift meeting, as well as, monthly or quarterly departmental meetings (which are required, not optional).