One of the key skills a manager must master is to have the ability to communicate effectively. After giving a couple of foolish responses and comments, I realized she was the wrong person to talk to. She got all excited and speaking of my organization she said, “Oh not again, they keep getting new people and we have to start to train them all over again, and went on and on.
The process approach is based upon (4) basic principles: 1. understanding and meeting requirements, 2. the need to consider processes in terms of added value, 3. obtaining results of process performance and effectiveness and 4. continual improvement of processes based on objective measurement (3).
Employees often underperform due to not having a clear understanding of the requirements of their job; therefore, they are not either equipped or not able to meet job requirements. To improve, the organization must understand and meet requirements, consider processes in terms of adding value and measure those processes to determine if processes are performing and that they are effective.
Once requirements are understood, the chances of those requirements being satisfactorily achieved are greatly increased and the process can add value to the organization. The effective manager knows that the project will only be successfully accomplished when it is undertaken by a unified team.
If you are the CEO (or the CEO’s designated authority) and want the WiWi on time, on cost and on objectives, then consider each stage within the business process a project and allow the project management process to work. If the organization has failed to implement ISO 9001 as part of its strategic business model and plan, the organization may begrudgingly realize some positive benefits, but will not achieve the real value behind the standard.